Telecom Recruitment – Sales Recruiting Case Study

Case Study: Focused telecom recruitment project by ACA Talent increases sales headcount by 74% for a telecommunications leader

Recruiting Challenge:

Telecom recruitment is rapidly becoming one of the most challenging areas of talent acquisition. With the industry’s increasing complexity and competition comes a demand for highly skilled talent.

For these reasons, this leading telecommunications firm was challenged with growing its door-to-door sales headcount in Florida. They needed experienced sales talent who could generate new business and expand the company’s footprint across multiple territories.

Here’s a snapshot of how ACA Talent’s telecom recruitment project met those goals.

Solution:

Experienced recruitment team: ACA Talent created a dedicated telecom recruitment team of sales recruiters, along with a team lead to execute client deliverables. Not only were our recruiters responsible for sourcing and interviewing candidates, they were tasked with creating a memorable, humanized candidate experience. The team used email to convey important information to candidates, but telephone conversations helped build relationships and prevented unnecessary fall out.
High-volume sourcing, screening and interviewing strategies: Meeting headcount was critical to success. ACA Talent developed a high-volume sourcing, screening, and interviewing model which included scheduling qualified candidates for pre-determined interview days. This eliminated friction with scheduling candidates and hiring managers, and reduced potential for candidate fall out prior to the interview date.
In-depth interviewing: With quality as the key factor in the program’s success, all candidates were carefully evaluated for experience and fit. ACA Talent’s detailed interview process included in-depth resume reviews and behavioral interviewing techniques. Candidates were qualified based on sales experience, business acumen, and cultural fit.

Result:

43% conversion rate from interview to offer:

Because the hiring process involved multiple interviews and an assessment, ACA Talent’s team focused on submitting quality candidates.

74% increase in headcount:

Our dedicated telecom recruitment team improved the headcount of sales representatives in project markets by up to 74%.

By improving candidate quality and shortening the hiring process, our team was able to increase door-to-door sales staffing numbers and consequently revenues in RPO project markets.

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