Call Center Staffing

Specialty staffing and recruiting solutions for call centers and customer service

Call centers provide a critical link between customers and companies, whether answering product inquiries, providing troubleshooting services, taking inbound sales orders, or making outbound calls. Because the demand for talent in these roles has grown over the years, recruiting for these customer-facing roles has become highly competitive.

For this reason, you need a call center staffing partner skilled at recruiting, selecting, and hiring qualified customer service professionals at all levels in operations, sales, customer service, training, human resources, and information technology.

Call Center Staffing Specialties

ACA Talent specializes in developing customized recruitment solutions for companies staffing their call centers. From high-volume recruitment designed to streamline time-consuming processes and hire quickly, to headhunting initiatives for executive talent, we can design a program to meet your business objectives.

• Recruitment Process Outsourcing (RPO) solutions for high-volume hiring on an enterprise or project basis
• Seasonal recruitment solutions that fluctuate with your business needs throughout the year
• Executive search services to target strategic hires, from the management through executive levels
• Temporary staffing and temporary-to-hire staffing and workforce solutions for short-term hiring projects

We partner closely with our clients to build a humanized recruiting process that nurtures both the candidate and client experience to create a strong employer brand. Our recruiters don’t rely solely on technology to qualify candidates—we focus on building relationships to understand what makes our candidates tick, and the strengths they would bring to your company. With the principle of humanization as our guiding light, our call center staffing solutions include:

• High-volume recruitment strategies targeting, engaging, and hiring thousands of qualified candidates across a variety of call center roles
• Deep candidate pools fostered by robust sourcing strategies and interview techniques
• Scalable recruitment solutions that adapt to hiring volumes, whether opening a new call center or growing existing headcount
• Optimized recruitment process flow enabling efficiency and cost conservation
• Integrated technology capturing every recruitment activity and minimizing human error
  

Hospitality Recruiting Specialties

Hospitality industry leaders like you turn to ACA Talent for:

• Hospitality recruiters with deep talent networks within the hospitality industry
• Recruitment strategies spanning a variety of positions and professional levels—from culinary to hospitality management to corporate positions
• Hospitality recruiting solutions that scale up or down based on headcount requirements
• Robust vetting processes that create strong pools of qualified talent throughout the selection process
• Efficient recruitment process empowering rapid growth and cost savings
• Integrated technology capturing critical recruitment metrics and generating actionable reporting

ACA Talent can pinpoint the ideal candidate for every area of your restaurant. Our recruiters have filled the following hospitality positions:

Offering a Wide Range of Call Center Positions & Industries

Useful News, Data, Insights & Tips for the Recruiting Industry

Valuable tips, resources and recruitment ideas to improve your own hiring practices.

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